Our words are important, but how we say things and how it comes across is even more vital. The subtle differences in the way we say things can make a huge difference in a deal or in a relationship. I recommend observing the way you communicate with your clients, and after that, make communication tweaks in order to build relationships.
Example communication tweaks per scenario
Here are the communication tweaks I made for different situations:
1. When you response took a while…
Instead of “Sorry for the delay”
Say “Thanks for your patience”
2. When your schedule is important…
❌ What time works best for you?
✅ Can you do Friday afternoon?
3. Whenever you respond with “Yeah, you are welcome…”
❌ No problem or No worries.
✅ I’m always happy to help
4. When you want to ask if they understood..
❌ I hope this makes sense
✅ Let me know if you have any questions
5. During an update check..
❌ Just wanted to check in.
✅ Can I get an update.
6. When you made a small error…
❌ Sorry, my bad, I totally missed that
✅ Thanks for letting me know
7. During an unmissable appointment…
❌ Could I possibly leave early?
✅ I will need to leave for..
8. Lastly, when suggesting a solution
❌ I think maybe we should..
✅ It would be best if we..
It is the little differences that make the deal, and to improve relations between agent and clients. Try to remember these next time you have to get your point across, so save these as text replacements in your phone so they automatically pop up while you are responding.
In conclusion, these small but powerful changes you can make will transform how you communicate. Thus, you can implement my top communication tweaks for more positive and productive dialogues, improved relationships, and in short, change the outcome of every interaction.
